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The Realfast2Go login screen is blank
Occasionally an antivirus software program or firewall will block the file transfer from the Realfast2Go server to the local computer.
Follow the steps below to troubleshoot any potential antivirus or firewall conflicts
- Ensure that you are accessing Realfast2Go with Internet Explorer 7 or later
- Select allow if your antivirus software or firewall program displays any security prompts during the Realfast2Go login process
- Check your antivirus and/or firewall logs for any blocked internet traffic from either the URL: http://realfast2.com and/or the IP Address: 66.129.114.121
- Please visit the manufacturer's support page is you are having problems accessing your antivirus or firewall logs.
- If you are accessing Realfast2Go from an office computer please refer these steps to your office's IT department.
- If the Realfast2Go URL or IP Address is located in your antivirus software or firewall logs then an exception for Realfast2Go will need to be created through your security software.
- Please visit the manufacturer's support page for instructions for creating an antivirus or firewall exception.
- You should now be able to access Realfast2Go and navigate to the login screen
If you are still experiencing problems please contact Realfast Customer Service.