Support Policies
Realfast, Inc. is committed to providing our customers with support for our products and services. We're very proud of our customer service, and we provide a toll-free phone number. Nearly 90% of our phone calls are answered by a Customer Service Representative when you call. If you do need to leave a voice message for us, rest assured that you'll receive a timely call back.
Information We Need to Help You
In order to receive customer support for Realfast software, we require the following information:
• Name
• Registration Number, and/or your complete company name and address
• Phone Number
• E-Mail address
• A brief description of the problem
Your Registration Number allows us to access your customer records, which enables our staff to become familiar with your account before they contact you. This allows us to provide a better level of service to you. If you don't have your Registration Number available, please provide your complete company name and address to help us identify you.
When describing your problem, please be as specific as possible. For example, if you are having a problem with a particular form, let us know what form it is. We may require additional information such as the version of Realfast installed on your computer, the version of Microsoft Windows, or other technical details relating to your computer.
What We Support
We provide customer support for the following: Installing Realfast software; Features of Realfast software; Issues directly related to Realfast software
What We Cannot Support
We have expertise with the Realfast software. We cannot support the following:
Questions about content or the completion of forms. You should contact your broker, real estate board, association, commission, or company.
Software products produced by other companies, including but not limited to Microsoft Windows, Microsoft Outlook and Outlook Express, video drivers, and printer drivers Software and configuration of AOL, MSN, and other Internet Service Providers (ISPs)
Hardware products including but not limited to computers, monitors, video cards, CD ROM drives, and printers E-Mail software installation and configuration Macintosh computers Network installation and configuration Terminal Server, Citrix or other similar configurations